To get an impression of the training just click on the below slideshow.

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For some impressions of the ORAT in Donetzk have a look on the below slideshow.

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In preparation for the EURO2012 tournament, aviationexperts provides training to airport managers during a 5-day training program. The program covers such topics as airport management and operations, ORAT procedures, customer service and communications, to name only a few.

To get an impression of the training just click on the below slideshow.

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The low-cost airline AirAsia from Malaysia is catching up tremendously. About a year ago AirAsia was just under the end of top ten and now she’s close to the top three. If this trend continues, the future top will be no longer alone among the U.S. airlines. Despite high follower rates, also their further development is very well.

Since the last posting, twitter ranking has changed a lot. In the actual ranking, we summarized the followers of Lufthansa USA and Lufthansa Germany to get a better comparison. Don’t wonder of the large number differences concerning the airlines followers – we compare this ranking to the last one from May 2011. So you can see the further development and significance of Social Media.

Rank	Airline	Followers	Difference to last ranking	Last ranking	Country	Continent
1	JetBlue Airways	1,667,422	+ 42,720	1	USA	North America
2	Southwest Airlines	1,222,660	+ 100,835	2	USA	North America
3	American Airlines	319,509	+ 112,025	3	USA	North America
4	Virgin America	295,937	+ 88,868	4	USA	North America
5	AirAsia	294,984	+ 145,789	9	Malaysia	Asia
6	Philippine Airlines	288,240	+ 120,446	8	Philippines	Asia
7	Delta Air Lines	286,242	+ 102,485	7	USA	North America
8	TAM Airlines	283,745	+ 79,612	5	Brazil	South America
9	KLM	217,845	+ 88,515	11	Netherlands	Europe
10	British Airways	196,156	+ 72,857	13	UK	Europe
11	US Airways	191,661	+ 63,506	12	USA	North America
12	United Airlines	189,253	- 7,455	6	USA	North America
13	Lufthansa	185,272	---	---	Germany	Europe
14	Volaris	152.043	+ 98,525	18	Mexico	North America
15	Continental Airlines	141,992	- 4,460	10	USA	North America
16	Turkish Airlines	128,775	+ 79,706	20	Turkey	Europe
17	WestJet	122,410	+ 51,309	14	USA	North America
18	GOL Lineas Aéreos	107,973	+ 50,703	16	Brazil	South America
19	Malaysia Airlines	105,745	+ 46,947	15	Malaysia	Asia
20	Iberia	96,190	---	---	Spain	Europe

• If you think your airline should be on this list contact us: info@aviationexperts.aero.

As always we do not take any responsibility of the correctness of the data. If an airline has more than one Twitter account we normally only count the followers of the one with the most followers.

23. January 2012

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American Airlines, AirAsia and Volaris this week’s winner. Philippine Airlines continues enormous growth.

American Airlines continues the march to the top of the Airline Twitter ranking. After replacing TAM on the 4th rank two weeks ago AA also left Virgin America behind them and are now ranked 3rd.

With additional ~6.000 followers AirAsia replaced Continental on 9th place, but still ~18.000 followers behind the most successful Asian Twitter airline, Philippine Airline. Philippine Airlines again impressed with an enormous growth. With more than 10.000 followers they are aiming to replace Delta on rank 7 during the next weeks.

Volaris from Mexico left Air France behind them and are now ranked 18th only ~800 followers behind Lufthansa.

Rank	Airline	Followers	Difference to last ranking	# Last ranking	Country	Continent
1	JetBlue Airways	1624722	2631	1	USA	North America
2	Southwest Airlines	1121825	3977	2	USA	North America
3	American Airlines	207484	6619	4	USA	North America
4	Virgin America	207069	4429	3	USA	North America
5	TAM	204133	3758	5	Brazil	South America
6	United Airlines	196708	3564	6	USA	North America
7	Delta Airlines	183757	5096	7	USA	North America
8	Philippine Airlines	167794	10992	8	Philippines	Asia
9	Air Asia	149195	6230	10	Malaysia	Asia
10	Continental Airlines	146452	3006	9	USA	North America
11	KLM	129330	4056	11	Netherlands	Europe
12	US Airways	128155	3057	12	USA	North America
13	British Airways	123299	4264	13	UK	Europe
14	WestJet Airlines	71101	2659	14	USA	North America
15	Malaysia Airlines	58798	2268	15	Malaysia	Asia
16	GOL Linhas Aereas	57270	2747	16	Brazil	South America
17	Lufthansa	54359	1364	17	Germany	Europe
18	Volaris	53518	1430	19	Mexico	North America
19	Air France	51454	-937	18	France	Europe
20	Turkish Airlines	49069	49069	20	Turkey	Europe

• If you think your airline should be on this list contact us: info@aviationexperts.aero.
• If you want to improve your airline’s Twitter ranking have a look on our Social Media Services here

As always we do not take any responsibility of the correctness of the data. If an airline has more than one Twitter account we only count the followers of the one with the most followers.

18. May 2011

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KLM, Air France and AA this week’s winner. Philippine Airlines continues enormous growth. Turkish Airlines hits Top 20 on 20th place.

Dutch carrier KLM and American Airlines are along the winners of this week’s Airline Twitter Top 20. As expected KLM replaced US Airways on the 11th place and is now aiming for the Top 10. KLM showed an amazing and continuing increase of followers during the last weeks and it is worth mentioning that with ~11.000 tweets KLM is one the most active airlines on Twitter.

AA replaced TAM on the 4th place and has now around 500 followers more than TAM. From our point of view this “battle” is not over and we are looking forward if TAM is able to recapture the 4th place in the next weeks.

With almost 6.000 more followers Air France replaced Volaris on 18th place and is aiming for Lufthansa, currently placed 17th. If Air France will be able to keep up that pace they can leave Lufthansa and also GOL behind them shortly.

Last but not least Philippine Airlines impressed us once again this week. With more than 9.000 new followers they showed the biggest growth rates and are more and more aiming for 7th place.

Rank	Airline	Followers	Difference to last week	Last week	Country	Continent
1	JetBlue Airways	1622091	2341	1	USA	North America
2	Southwest Airlines	1117848	3900	2	USA	North America
3	Virgin America	202640	3878	3	USA	North America
4	American Airlines	200865	4935	5	USA	North America
5	TAM	200375	3430	4	Brazil	South America
6	United Airlines	193144	3739	6	USA	North America
7	Delta Airlines	178661	5265	7	USA	North America
8	Philippine Airlines	156802	9014	8	Philippines	Asia
9	Continental Airlines	143446	3131	9	USA	North America
10	Air Asia	142965	3763	10	Malaysia	Asia
11	KLM	125274	3277	12	Netherlands	Europe
12	US Airways	125098	2583	11	USA	North America
13	British Airways	119035	3240	13	UK	Europe
14	WestJet Airlines	68442	2424	14	USA	North America
15	Malaysia Airlines	56530	1755	15	Malaysia	Asia
16	GOL Linhas Aereas	54523	2175	16	Brazil	South America
17	Lufthansa	52995	1095	17	Germany	Europe
18	Air France	52391	5881	19	France	Europe
19	Volaris	52088	617	18	Mexico	North America
20	Turkish Airlines	44880	-	-	Turkey	Europe

• If you think your airline should be on this list contact us: info@aviationexperts.aero.
• If you want to improve your airline’s Twitter ranking have a look on our Social Media Services here
• Want to watch Airline/Twitter Ranking Prezi – click here

As always we do not take any responsibility of the correctness of the data. If an airline has more than one Twitter account we only count the followers of the one with the most followers.

09. May 2011

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Philippine Airlines still with enormous growth rate / GOL leaving Lufthansa and Volaris behind / KLM short before replacing US Airways on 11th rank.

Although only a few changes this week, the ranking is getting more and more exciting. GOL jumped from rank 18 to rank 16 leaving Lufthansa and Volaris behind them. But a lot of more interesting things are going on on other places.

• Virgin, TAM and American (ranked 3-5) are getting closer to each other every week. American currently shows the biggest growth rates and it is likely that they will replace TAM during the next weeks.
• Philippines continues it enormous growth of the last weeks. With 7.000 new followers they are aiming for the 7th place. Even if Delta still has ~27.000 more followers – with the current growth rates Philippines could replace them in the next 8-10 weeks.
• Meanwhile KLM is hunting US Airways on the 11th rank. Since US Airways has only 518 followers more than KLM it will be interesting to see if KLM can keep up the pace and replace US in the next week(s).

Rank	Last week	A/L	Followers	# Tweets	Country	Continent
1	1	JetBlue Airways	1619750	6403	USA	North America
2	2	Southwest Airlines	1113948	6640	USA	North America
3	3	Virgin America	198762	2970	USA	North America
4	4	TAM	196945	14612	Brazil	South America
5	5	American Airlines	195930	4124	USA	North America
6	6	United Airlines	189405	2422	USA	North America
7	7	Delta Airlines	173396	3111	USA	North America
8	8	Philippine Airlines	147788	1010	Philippines	Asia
9	9	Continental Airlines	140315	2189	USA	North America
10	10	Air Asia	139202	4428	Malaysia	Asia
11	11	US Airways	122515	1616	USA	North America
12	12	KLM	121997	10910	Netherlands	Europe
13	13	British Airways	115795	2441	UK	Europe
14	14	WestJet Airlines	66018	3621	USA	North America
15	15	Malaysia Airlines	54775	2665	Malaysia	Asia
16	18	GOL Linhas Aereas	52348	3774	Brazil	South America
17	16	Lufthansa	51900	1507	Germany	Europe
18	17	Volaris	51471	3089	Mexico	North America
19	19	Air France	46510	725	France	Europe
20	20	Alaska Airlines	42718	2275	USA	North America

• If you think your airline should be on this list contact us: info@aviationexperts.de.
• If you want to improve your airline’s Twitter ranking have a look on our Social Media Services here
• Want to watch Airline/Twitter Ranking Prezi – click here

As always we do not take any responsibility of the correctness of the data. If an airline has more than one Twitter account we only count the followers of the one with the most followers.

02. May 2011

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Philippine Airlines continues its march on the road to success and replaces Continental Airlines.

As usual here’s our updated Airline Twitter Top 20 Ranking. Philippine Airlines continues its march on the road to success. After stealing the title “most successful Asian airline on Twitter” from Air Asia last week, Philippines got ahead of Continental Airlines and is now ranked 8. Compared to last week Philippines can count almost 7.000 additional followers – more than twice as much as most of the other airlines. Keeping the pace Philippines could aim for Delta Airlines, currently ranked 7 with more than 30.000 followers ahead of Philippines.

Besides Philippines it is getting more and more interesting to watch the battle between KLM and US Airways. KLM increases the pressure and is now only ~700 followers behind US Airways. Let’s see how this develops during the next weeks.

Finally, Lufthansa, Volaris and GOL are still very close together on the places 16-18. Worth to mention that LH and Volaris got only ~700 additional followers this week whereas GOL could manage almost 2.300 additional followers.

Rank	Last week	A/L	Followers	# Tweets	Country	Continent
1	1	JetBlue Airways	1618146	6331	USA	North America
2	2	Southwest Airlines	1110338	6609	USA	North America
3	3	Virgin America	195693	2930	USA	North America
4	4	TAM	193888	13925	Brazil	South America
5	5	American Airlines	191862	4056	USA	North America
6	6	United Airlines	186131	2414	USA	North America
7	7	Delta Airlines	170194	3065	USA	North America
8	9	Philippine Airlines	140716	958	Philippines	Asia
9	8	Continental Airlines	137631	2184	USA	North America
10	10	Air Asia	135898	4345	Malaysia	Asia
11	11	US Airways	120254	1611	USA	North America
12	12	KLM	119529	10632	Netherlands	Europe
13	13	British Airways	112966	2418	UK	Europe
14	14	WestJet Airlines	63819	3552	USA	North America
15	15	Malaysia Airlines	53296	2619	Malaysia	Asia
16	16	Lufthansa	51049	1494	Germany	Europe
17	17	Volaris	50796	3030	Mexico	North America
18	18	GOL Linhas Aereas	50342	3654	Brazil	South America
19	19	Air France	45034	702	France	Europe
20	20	Alaska Airlines	42515	2232	USA	North America

• If you think your airline should be on this list contact us: info@aviationexperts.de.
• If you want to improve your airline’s Twitter ranking have a look on our Social Media Services here
• Want to watch Airline/Twitter Ranking Prezi – click here

As always we do not take any responsibility of the correctness of the data. If an airline has more than one Twitter account we only count the followers of the one with the most followers.

25.04.2011

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Philippines Airlines replaces Air Asia as most successful Asian Twitter airline. JetBlue still unchallenged number one.

After publishing our Airline Twitter Ranking some days ago, we’ve now decided to provide a bi-weekly Top 20 Airline Twitter ranking.

Of course, not surprisingly JetBlue is still unchallenged number 1 although showing the slowest increase in terms of follower numbers this week. But this is not a real tragedy since JetBlue have more than 500.000 follower more than Southwest, ranked second.

More interesting are the places 3 to 5 and 8 to 10. Air Asia last week’s number 9 has lost the title of the most successful Asian Airline on Twitter to Philippine Airlines. Philippines had a massive increase of almost 5% and are now around 1000 followers ahead of Air Asia.

Another very exciting challenge is happening on places 15 – 18. Malaysian, Lufthansa, Volaris  and GOL are very close together and we’re very sure that there’ll be some changes in the ranking in the near future.

• If you think your airline should be on this list contact us: info@aviationexperts.de.
• If you want to improve your airline’s Twitter ranking have a look on our Social Media Services here
• Want to watch Airline/Twitter Ranking Prezi – click here

Rank	Last week	A/L	Followers	# of Tweets	Country	Continent
1	1	JetBlue Airways	1616706	6216	USA	North America
2	2	Southwest Airlines	1107405	6554	USA	North America
3	3	Virgin America	192487	2879	USA	North America
4	4	TAM	190779	13186	Brazil	South America
5	5	American Airlines	187828	3997	USA	North America
6	6	United Airlines	183202	2404	USA	North America
7	7	Delta Airlines	166769	3044	USA	North America
8	8	Continental Airlines	135157	2175	USA	North America
9	10	Philippine Airlines	134060	938	Philippines	Asia
10	9	Air Asia	132890	4253	Malaysia	Asia
11	11	US Airways	118166	1605	USA	North America
12	12	KLM	117231	10338	Netherlands	Europe
13	13	British Airways	110394	2403	UK	Europe
14	14	WestJet Airlines	61945	3513	USA	North America
15	15	Malaysia Airlines	51727	2605	Malaysia	Asia
16	16	Lufthansa	50251	1482	Germany	Europe
17	17	Volaris	50039	2994	Mexico	North America
18	18	GOL Linhas Aereas	48079	3507	Brazil	South America
19	19	Air France	43874	691	France	Europe
20	20	Alaska Airlines	42256	2183	USA	North America

As always we do not take any responsibility of the correctness of the data. If an airline has more than one Twitter account we only count the followers of the one with the most followers.

Besides that we have two winners in the Top 100. Aerolineas Argentina showed very strong growth rate and is now ranked 36 (last ranking 44). Also moving 8 places from 58 to 50 Jazeera Airways is under the winner of this ranking.

Find all details below and let us know your thoughts…

As always we do not take any responsibility of the correctness of the data.

Rank	Last ranking	Airline	# of Followers	Country	Continent
1	1	JetBlue Airways	1636815	USA	North America
2	2	Southwest Airlines	1146478	USA	North America
3	3	American Airlines	235046	USA	North America
4	4	Virgin America	229143	USA	North America
5	5	TAM	220035	Brazil	South America
6	7	Delta Airlines	210470	USA	North America
7	8	Philippine Airlines	198537	Philippines	Asia
8	9	Air Asia	167925	Malaysia	Asia
9	11	KLM	146753	Netherlands	Europe
10	12	US Airways	145072	USA	North America
11	13	British Airways	140860	UK	Europe
12	14	WestJet Airlines	81513	USA	North America
13	16	GOL Linhas Aereas	68983	Brazil	South America
14	17	Volaris	68694	Mexico	North America
15	15	Malaysia Airlines	67798	Malaysia	Asia
16	19	Turkish Airlines	65952	Turkey	Europe
17	18	Lufthansa	58885	Germany	Europe
18	20	Air France	58578	France	Europe
19	21	AeroMexico	50556	Mexico	North America
20	22	Alaska Airlines	44965	USA	North America
21	23	Virgin Atlantic	41026	UK	Europe
22	24	Korean Air	40520	South Korea	Asia
23	25	Iberia	37149	Spain	Europe
24	26	Garuda Indonesia	26736	Indonesia	Asia
25	27	Hawaiian Airlines	22937	USA	North America
26	6	United/Continental Airlines	22040	USA	North America
27	28	Emirates	21159	United Arab Emirates	Middle East
28	35	Avianca Airlines	21029	Colombia	South America
29	29	Air Canada	18941	Canada	North America
30	30	Easyjet	18684	UK	Europe
31	31	Singapore Airlines	17931	Singapore	Asia
32	32	Tuifly	17741	Germany	Europe
33	33	Swiss	16224	Switzerland	Europe
34	34	Air Baltic	15354	Latvia	Europe
35	36	Cathay Pacific	13989	Hongkong	Asia
36	44	Aerolineas Argentina	13738	Argentina	South America
37	37	Gulf Air	12249	Bahrain	Middle East
38	39	Kenya Airways	11426	Kenya	Africa
39	38	Frontier Airlines	11393	USA	North America
40	40	Kingfisher Airlines	10522	India	Asia
41	42	germanwings	9248	Germany	Europe
42	43	Jet Airways	8846	India	Asia
43	45	AtlasJet	8343	Turkey	Europe
44	46	AirTran	8304	USA	North America
45	47	Air Berlin	8285	Germany	Europe
46	49	LAN Airlines	7029	Brazil	South America
47	48	BMI	7023	UK	Europe
48	51	TACA Airlines	7006	El Salvador	South America
49	50	Alitalia	6888	Italy	Europe
50	58	Jazeera Airways	6450	Kuweit	Middle East
51	53	Japan Airlines	6416	Japan	Asia
52	52	Mexicana Airlines	6373	Mexico	North America
53	59	TAP	6307	Portugal	Europe
54	55	Ryanair	6169	Ireland	Europe
55	54	Icelandair	6114	Finland	Europe
56	56	Spanair	5960	Spain	Europe
57	57	Transavia	5686	Netherlands	Europe
58	60	South African Airways	5346	South Africa	Africa
59	61	SAS	4640	Sweden	Europe
60	62	flybe	4586	UK	Europe
61	41	Copa Airlines	4478	Panama	South America
62	63	CSA Czech Airlines	4301	Czech Republic	Europe
63	66	Saudi Arabian Airlines	4261	Saudi Arabia	Middle East
64	64	Pinnacle Airlines	4208	USA	North America
65	65	Aegean Airlines	4146	Greece	Europe
66	68	El Al	3246	Israel	Middle East
67	67	Midwest Airlines	3200	USA	North America
68	69	Brussels Airlines	3156	Belgium	Europe
69	70	Air Europa	3091	Spain	Europe
70	71	Bangkok Airways	2919	Thailand	Asia
71	72	Austrian Airlines	2885	Austria	Europe
72	75	Royal Brunei Airlines	2786	Brunei	Asia
73	73	Estonian Air	2772	Estonia	Europe
74	74	Air Jamaica	2708	Jamaica	South America
75	76	Arik Air	2572	Nigeria	Africa
76	77	Aer Arann	2482	Ireland	Europe
77	78	Eastern Airways	2358	UK	Europe
78	81	Aer Lingus	2324	Ireland	Europe
79	80	Oman Air	2322	Oman	Middle East
80	79	Aeroflot	2315	Russia	Europe
81	83	Kuwait Airways	2205	Kuwait	Middle East
82	82	Skywest Airlines	2181	USA	North America
83	84	Etihad Airlines	2048	United Arab Emirates	Middle East
84	85	Meridiana	1846	Italy	Europe
85	88	Royal Jordanian Airlines	1762	Jordan	Middle East
86	89	Egyptair	1720	Egypt	Africa
87	86	Ethiopian Airlines	1697	Ethiopia	Africa
88	87	Bahrain Air	1595	Bahrain	Middle East
89	91	Monarch Airlines	1587	UK	Europe
90	90	Air North	1538	Canada	North America
91	93	Royal Air Maroc	1510	Morocco	Africa
92	92	Tarom	1481	Romania	Europe
93	97	Binter Canarias	1376	Spain	Europe
94	94	Aerosvit	1340	Ukraine	Europe
95	95	Cityjet	1300	UK	Europe
96	99	Finnair	1295	Finland	Europe
97	96	Air Dolomiti	1289	Italy	Europe
98	98	China Eastern Airlines	1264	China	Asia
99	100	Blue Air	1191	Romania	Europe
100	-	Cirrus Airlines	1016	Germany	Europe

• You cannot find your airline in these rankings?
• Your airline is not on the rank you envisioned it?
• You understand the economic potential of Social Media and would like to use this potential for your airline?
• You do not know how and where to start developing revenue creating Social Media activities?

We understand consultancy as a mission to develop ideas and visions for our industry partners. From this understanding we developed concepts and approaches for using Social Media for the economic benefit of airlines. As consultants we understand our role as knowledge carriers and decision supporters. Therefore, we developed a Social Media Check-up. This check-up will deliver results on your airline’s specific potential of using Social Media services bound to markets, target customers, organization and strategy. With these results you have a reliable decision-making base for a further development of Social Media within your company.

Ask us about details of the check-up via contacus@aviataionexperts.aero or visit www.aviationexperts.aero

The list now includes the 100 most busiest airports in terms of passenger numbers according to recently published ranking in the Airline Business Magazine.

Still it is more than interesting to see that only two airports out of 100 have more than 10,000 followers. Even worse 68 airports have less than 1000 followers.

Have a look on the ranking below and let us know your thoughts…

Rank (Followers)	Follower	City	Airport	Code	Country	Rank (Passenger)	Passenger (mio.)
1	52516	London	Heathrow	LHR	UK	4	65
2	20619	London	Gatwick	LGW	UK	40	31
3	7578	East Boston	Logan	BOS	USA	48	27
4	6131	Los Angeles	International	LAX	USA	6	58
5	4588	Phoenix	Sky Haror	PHX	USA	24	38
6	4384	Atlanta	Hartsfield Int'l	ATL	USA	1	89
7	4250	Brussels	National	BRU	Belgium	80	17
8	3906	San Diego	International	SAN	USA	84	16
9	3781	Baltimore	International	BWI	USA	60	21
10	3748	Vancouver	International	YVR	Canada	83	16
11	3350	Orlando	International	MCO	USA	29	34
12	3209	Paris	Charles de Gaulle	CDG	France	7	58
13	3209	Paris	Orly	ORY	France	52	25
14	3199	Dallas	International	DFW	USA	8	56
15	3195	New York	JFK	JFK	USA	14	46
16	3195	Newark	Liberty Int'l	EWR	USA	34	33
17	2820	San Fransisco	International	SFO	USA	23	39
18	2766	Minneapolis	International	MSP	USA	35	32
19	2271	Frankfurt	International	FRA	Germany	9	53
20	2224	Oslo	Gardermoen	OSL	Norways	69	19
21	2151	London	Stansted	STN	UK	73	18
22	2132	Munich	International	MUC	Germany	30	34
23	2127	Stockholm	Arlanda	ARN	Sweden	82	16
24	1884	Amsterdam	Schiphol	AMS	Netherlands	15	45
25	1761	Las Vegas	McCarran	LAS	USA	22	39
26	1602	Toronto	Pearson Int'l	YYZ	Canada	38	31
27	1574	Manchester	International	MAN	UK	77	17
28	1328	Hong Kong	International	HKG	China	11	50
29	1241	Bangkok	Suvarnabhumi	BKK	Thailand	17	42
30	1222	Detroit	Wayne County	DTW	USA	36	32
31	1044	Madrid	Barajas	MAD	Spain	12	49
32	1028	Zurich	Zurich	ZRH	Switzerland	57	22
33	936	Houston	George Bush	IAH	USA	21	40
34	858	Bejing	Capital	PEK	China	2	73
35	726	Seattle	International	SEA	USA	39	31
36	709	Dubai	International	DXB	UAE	13	47
37	533	Athens	International	ATH	Greece	91	15
38	457	Chicago	O'Hare Int'l	ORD	USA	3	66
39	413	Washington	Dulles	IAD	USA	56	23
40	408	New York	La Guardia	LGA	USA	55	23
41	367	Washington	Reagan National	DCA	USA	76	18
42	348	Shanghai	Pudong	PVG	China	20	40
43	325	Jakarta	Soekarno Hatta	CGK	Indonesia	16	43
44	296	Brisbane	International	BNE	Australia	66	20
45	219	Moscow	Sheremetyevo	SVO	Russia	68	19
46	201	Antalya	International	AYT	Turkey	61	21
47	185	Salt Lake City	International	SLC	USA	64	21
48	182	Mumbai	International	BOM	India	45	27
49	180	Rome	Fiumicino	FCO	Italy	26	36
50	143	Barcelona	El Prat	BCN	Spain	43	29
51	128	Chicago	Midway	MDW	USA	78	17
52	91	Milan	Malpensa	MXP	Italy	71	18
53	72	Johannesburg	International	JNB	South Africa	74	18
54	38	Dusseldorf	International	DUS	Germany	70	18
55	38	Dublin	International	DUB	Ireland	75	18
56	30	Istanbul	Ataturk	IST	Turkey	37	32
57	6	Cairo	International	CAI	Egypt	88	16
58	4	Tokyo	International	HND	Japan	5	64
59	4	Tokyo	Narita Int'l	NRT	Japan	32	33
60	4	Vienna	International	VIE	Austria	67	19
61	0	Miami	International	MIA	USA	28	35
62	-	Denver	International	DEN	USA	10	52
62	-	Singapore	Changi	SIN	Singapore	18	42
62	-	Guangzhou	Baiyun	CAN	China	19	40
62	-	Charlotte	Douglas	CLT	USA	25	38
62	-	Sydney	Kingsfor Smith	SYD	Australia	27	35
62	-	Kuala Lumpur	International	KUL	Malaysia	31	34
62	-	Seoul	Incheon Int'l	ICN	South Korea	33	33
62	-	Shanghai	Hongqiao	SHA	China	41	31
62	-	Philadelphia	International	PHL	USA	42	30
62	-	New Delhi	Indira Gandhi	DEL	India	44	28
62	-	Melbourne	Tullamarine	MEL	Australia	46	27
62	-	Sao Paulo	Guarulhos Int'l	GRU	Brazil	47	27
62	-	Manila	Ninoy Aquino	MNL	Philippines	49	27
62	-	Shenzhen	Baoan Int'l	SZX	China	50	26
62	-	Chengdu	Shuangliu	CTU	China	51	25
62	-	Taipei	Taoyuan	TPE	Taiwan	53	25
62	-	Mexico City	Benito Juarez	MEX	Mexico	54	24
62	-	Fort Lauderdale	Hollywood	FLL	USA	58	22
62	-	Moscow	Domodedovo	DME	Russia	59	22
62	-	Copenhagen	Kastrup	CPH	Denmark	62	21
62	-	Palma	De Mallorca	PMI	Spain	63	21
62	-	Kunming	International	KMG	China	65	20
62	-	Bogota	El Dorado	BOG	Colombia	72	18
62	-	Seoul	Gimpo	GMP	South Korea	79	17
62	-	Hangzhou	Xiaoshan	HGH	China	81	17
62	-	Sapporo	New Chitose	CTS	Japan	85	16
62	-	Tampa	International	TPA	USA	86	16
62	-	Fukuoka	International	FUK	Japan	87	16
62	-	Jeju	International	CJU	South Korea	89	15
62	-	Sao Paulo	Congohas	CGH	Brazil	90	15
62	-	Berlin	Tegel	TXL	Germany	92	15
62	-	Brasilia	International	BSB	Brazil	93	14
62	-	Osaka	Itami	ITM	Japan	94	14
62	-	Naha City	Naha	OKA	Japan	95	14
62	-	Osaka	Kansai	KIX	Japan	96	14
62	-	Riyadh	King Khalid	RUH	Saudi Arabia	97	14
62	-	Lisbon	Portela	LIS	Portugal	98	14
62	-	Auckland	International	AKL	New Zealand	99	13
62	-	Xiamen	Gaoqi	XMN	China	100	13

• If the number of followers of your airport is not correct please contact us: info@aviationexperts.aero or on Twitter @AviationExperts
• If you want to improve your airport’s Twitter ranking have a look on our Social Media Services here

As always we do not take any responsibility of the correctness of the data.

Certainly, one main reason is the general usage of Twitter in different countries or world regions. Just taking into account that around 50% of all Twitter users are located in North America it makes it much easier for North American airlines to get new/more followers.

Nevertheless when analyzing how airlines use Twitter we found another very interesting fact which explains the difference between the world regions.

As shown in the illustration below airlines from North America mainly use Twitter to get in contact with their customers or reply to their inquiries. More than 86% of all tweets are customer-related. In Europe, Asia and South America it looks quite different – here, Twitter is used as an information and marketing tool to a much greater extend than as an customer relationship tool. However it’s worth to mention that there are airlines in Europe (e.g. KLM, Air France), in Asia (e.g. Air Asia, Malaysian Airlines) and South America (e.g. TAM, AeroMexico) which are already using Twitter as a customer relationship tool. But there are even a some major European & Asian airlines which are not taking advantage of this potential at all. Africa as already mentioned is far behind the other regions – main purpose of Twitter here is to provide general information, only ~25% of all Tweets are customer-related.

In the future we believe that first and foremost European and Asian airlines will increase their customer relationship on Twitter significantly as the usage of Twitter is increasing and still has a lot of potential. We will definitely update this chart during the next month and keep you posted….

• The above illustration shows our analysis of 10 major airlines of each region
• The analysis includes the 100 tweets of each airline

As always we do not take any responsibility of the correctness of the data.

• The detailed results can be found here
• If you want to improve your airlines’ ranking have a look on our Social Media Services on www.aviationexperts.de
• If you are also interested in airports on Twitter – take a look here

“The table” was occupied by “the table master”, an elderly but gentle officer, taking my passport, flipping through my various Saudi visas and then instructing: Sit down! Any attempt of explanatory nature was interrupted by “Sit down” – repeated in a 30 sec interval. Even the question – after total resignation – where I could take a seat was sonourously echoed by a comanding “Sit down”. By that time a had a feeling that this was some kind of standard process and that no one ever explained the table master why he is supposed to say this strange phrase in a language he doesn’t even understand. You want to know the clear evidence for my theory? Well, there wasn’t a chair or bench in the near vicinity which he could have referred to!

After approx 5 minutes of standing around in the office a young policeman (let’s assume he already attained full age) came walking behind me with his gun and pushed me out of the office towards a wooden bench somewhere in the corner of the immigration area. I seriously tried to comply with his instructions as they were delivered physically. Every trial of conversatory interaction was ending like a wave on the wide and flat beach of ignore-the-strange-man-with-the-funny-sounding-language. After the last convincing physical instruction with his gun, I took a breath, surely only to thank him for bringing me finally to a bench, but before my grateful words could enlighten the day of the soldier a “Sit down” was echoed again. Roger ‘n’ Wilco! What else to say. I was thinking of asking the guy if he is somehow related to the table master family-wise, but after considering all vocabulary I have heared in the last 20 minutes, i decided bot to, because I knew already the answer.

2 hours later, after having organized my own ticket for the deportee-flight back to LHR, I got very bored. So I decided to get some entertainment: Breathe in…open mouth…starting to ask for information what is happening now…”Sit down”. At least it was a try. another 2 hours later a 4.star General from the border police showed up: “Hello, your visa has expired”, and walked away before I had the chance to really realize what a valuable information I just got. I think that was about the time when my good willingness was gone and the jokers image was revealed on my face. With the theory that my guard, table master jr. possibly had the instructions not to leave me alone, I started inspecting the toilets of the transit area for the next 4 hours for every 15 minutes. The fact that the way to the restrooms alone took 3,5 minutes was the satisfying element when the tablemaster jr. was doing the turn for the 3rd time and then ever since.

Finally, after 8 hours and 237,8 visits to the restrooms and 183729 sit-downs, an English speaking officer greeted me and told me that he will take me to the aircraft for my flight back. “Visa expired, huh?!” Wait, could it be that you are somehow related to the guy with the 4 stars? After entering the aircraft, a gentle “please have a seat” took me back to the civilized world, but wait…the cabin crew has a similar look like the tablemaster…

If you have a similar story to, please let us know. May be we will start an Almost-in ranking. My favorite as deportee untl now is definitely JED.

Cheers

Christian